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My item won’t get delivered
I have been waiting over six weeks for my item. Seller states to eBay its on its way however the courier shows they have tried to collect it many times so it’s still with the seller.
eBay’s robot just keeps saying it’s on its way. Impossible to speak to a human at EBay. The seller won’t respond.
what can I do?
1 comment
**peaseblossom**
Mentor7 months agoIf it's still within 30 days of the estimated delivery date on the listing select "Report an item you didn't receive" on here:
https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/get-help-item-hasnt-arrived?id=4042&st=3&pos=5&query=Get%20help%20with%20an%20item%20that%20hasn%27t%20arrived&intent=ITEM%20NOT%20RECEIVED&lucenceai=lucenceai&docId=HELP1135
and escalate it 3 complete working days later to get a full refund.
If it's more than 30 days it's too late for ebay but contact your payment provider and ask about a refund or chargeback.
If you still have problems you will have to try and get through to someone at ebay. Click on the help link at the top of any page. Select a topic then scroll down to Contact Us. Get to automated assistant and put in the question box Can I speak to an agent? Keep repeating until they pass you to a real person.