My item has been lost by Evri, How do I claim? | Member To Member Support

lewlewi-dgwqltsk · 2026-05-27T14:52:03.385000Z

Hi, I sent a parcel out to the buyer and I have had confirmation from Evri the package has now been lost. Evri told me as the postage label was purchased through ebay, I am right to claim through ebay and then ebay claim from Evri. I am wondering how I do this as my only option I can see is too refund the buyer?

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My item has been lost by Evri, How do I claim? | Member To Member Support | eBay UK