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my account messed up
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hi ever since i went into chat and asked someone to change my user name because the option wasnt there,they seem to have ruined my page ,i cannot make offers,i cannot click on my name top left,icannot report an issue goes to some connection termination blank page,i also get this when making an offer
So basically i cant even report an issue or now contact ebay..............
Attention
Sorry, we are experiencing a technical problem.
510000
21 comments
mw%_1967
OP4 months agothe latest and up to date,also rolled it back in case any updates caused it
*vyolla*
Mentor4 months agoI'm out of ideas then, nobody else has reported this as an ongoing issue that I've seen.
It may be worth asking on the Technical board:
https://community.ebay.co.uk/t5/Technical-Issues/bd-p/TechnicalDifficulties
mw%_1967
OP4 months agothankyou for admitting out of ideas.Like i said i'll phone ebay monday and i may have a punt in the technical section.But looks like i.ll be giving the site a permanent wide berth in future.
P.S the link worked,lol.
mw%_1967
OP4 months agofirefox browser with the same settings as when it was working before
and using a panasonic toughbook laptop.
Everything was fine until i got an ebay helper to help change my name.
Nothing has been changed at my end,until the ebay helper messed it up
*vyolla*
Mentor4 months agoWhat version of Firefox are you using?
mw%_1967
OP4 months agoHi done all that and followed all the other google links to the problem to no avail.i cant sign out on the top left it doesnt highlight it,i cant go to contact ebay ,i cant view watchlist,i cant view the 'bell' symbol at th top right,i cant make offers,
Ill wait until monday to speak to a real ebay person.Thanks.
My setup clears cookie and cache automatically on closure.Always has done
P.S 3 days its been like this.
*vyolla*
Mentor4 months agoMay I ask what device and browser you're using here?
*vyolla*
Mentor4 months agoI've had that connection error message on a couple of occasions, it shouldn't prevent you from using eBay, it should just be a momentary blip eBay's end.
Clear cookies and cache, the problem should go away.
Or you could try a different browser.
fargvs
Mentor4 months agoCheck out >
https://www.ebay.co.uk/help/sr?query=change+username&origin=1&aiSummary=true
mw%_1967
OP4 months agoMust be something really wrong you r link doesnt connect either,i give up with ebay,thanks for the help
The one who helped from ebay seemed how do you say it 'seemed off'
mw%_1967
OP4 months agoThe point is my ebay on my laptop was perfectly fine for several months until someone from ebay messed it up.
john1297576
Mentor4 months agoWhy did you ask “someone” to change your user name? You can do it yourself, then it would not have got into this mess.
mw%_1967
OP4 months agoyou have to wait 30 days or something to change your user name when youve changed before,,the time had passed and there was nothing i could click on to change my user name ,i contacted an assistant who messed with it,they said was fixed,but obviously they messed it up.Hence where im at now.
mw%_1967
OP4 months agoJust to emphasise the issue IS NOT with me,it is ebay
**peaseblossom**
Mentor4 months agoIs that when viewing the link on your phone?
mw%_1967
OP4 months agoon my laptop,thanks.
**peaseblossom**
Mentor4 months agoAs I said earlier, you need to view the link on your phone. It doesn't work on a laptop.
mw%_1967
OP4 months agomy phone doesnt link to the net thanks.
**peaseblossom**
Mentor4 months agoTry contacting ebay on your phone. You can ring them or request they ring you by viewing this link on your phone only - not on a laptop or PC:
https://www.ebay.co.uk/help/eua?id=5190
mw%_1967
OP4 months agohi your link goes to this blank page
this is what it says thanks
mw%_1967
OP4 months agoTo add to this i left ebay several months ago with 4000 purchase/sales 100% feedback because of issues like this ,what is going on