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My account being locked down
Hello I am trying to list some items for sale however I am having issues. I have also logged in and tried using my partners phone and I am having the same issue I need this sorting out straight away. I have been an eBay customer for many years and I haven never had an issue with eBay before.
3 comments
fargvs
Mentor10 months agoAccount unused for more than a year and there have been a number of changed requirements when now using eBay --- before listing, Review and update your account especially Managed Payments here using these links >
https://www.ebay.co.uk/help/help/selling/getting-paid/introducing-managed-payments-ebay?id=4795
https://www.ebay.co.uk/help/account/changing-account-settings/changing-account-settings?id=4193
tressygirl
Mentor10 months agoYou have not used your account for selling for a very long time, and sudden selling activity raises red flags to eBay, as many dormant accounts are used by hackers.
eBay will probably be asking you for verification that you are the correct owner, and one more thing have you registered for eBays' Managed Payments?
You may be prevented from listing an item, because you have not fully or correctly registered with eBay's Managed Payments.
You need to provide eBay with details of a bank account and have this account verified. The usual method here, is for eBay to send 2 micro deposits into that nominated bank account for you to receive, and confirm to eBay.
Once this is completed, you will be able to list items for sale, and receive payouts from those sales.
This will show you how to register for eBay's Managed Payments.
https://www.ebay.co.uk/help/help/selling/getting-paid/introducing-managed-payments-ebay?id=4795
If there is an issue with the registration contact eBay Customer Services, who have full access to your account, and can see where the issue lies and explain the steps you now need to take.
Contact them this way.
This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid
Lines open 8 a.m. - 10 p.m. on weekdays
9 a.m. - 6 p.m. on weekends.
Automated agents will be available on chat outside of the above hours.
I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.
@sesib-14
jckl1957
·10 months agoIn what way is your account locked down?
It looks as if you have had this account for years but never used it - you have no feedback for selling or buying.
If you have never used the account, then Ebay will see it as dormant and any attampts to list items for sale will seem to be suspect.
Do you have another account that you do use for selling and buying?