More "Simple" Delivery confusion, is this correct? | Member To Member Support

cantisque · 2025-12-08T16:04:31.010000Z

Hello, I sold an item that has been listed before Simple Delivery existed and it did not have any size/weight details (I see it as pointless to enter these before you've packaged something up because you won't know until that point.) It gave me a prepaid label that is for a parcel size too small for the item. In the past, I would just void the prepaid label and then update the order with a new tracking number I purchased myself, but apparently things have changed yet again and I can no longer add tracking numbers to orders? The eBay rep on the phone told me I have to send a message to my buyer telling them to ignore the tracking number on their order page and instead to use the new one. My two issues/questions/concerns/annoyances etc. with this. 1) If I were a buyer and were told to do this, I would immediately be suspicious that they were up to something, it's not something I would expect to be told after ordering something from anywhere.2) If I can't add the new tracking number to the order, isn't it just going to keep complaining at me that I haven't posted it yet? Won't it look bad on my account if I have an order that is basically unfulfilled? Was I given the right information?

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More "Simple" Delivery confusion, is this correct? | Member To Member Support | eBay UK