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Summary: bridgykoi reported ordering two lots of dog medication but received only one. They were unhappy with the product they received due to potential counterfeit concerns. Although the seller initially promised to send another item, further communication led to a partial refund for one item only. bridgykoi is unable to reopen the case or contact customer support for a full refund. tressygirl suggested opening another case for the item not received or described inaccurately, but both items were under the same listing, complicating the resolution.
Cut a long story short, I have ordered 2 lots of dog medication and received only one, i was actually at work when this was delivered.
On returning home I wasn't happy with the product as a QR code on the box wouldn't scan. (known issue with counterfeit)
I had already messaged seller stating I was one item short and they replied with an apology and said they would send me another, I then told them I wasn't happy with the product after getting home from work and requested a refund.i didn't hear anything, i escalated the issue to ebay and they have only given me a partial refund from one item despite requesting a refund on both items, there is simply a loophole here and I cant reopen or appeal the case..i cant even contact customer support any advice please..
tressygirl
Mentor1 month agoWere these 2 separate purchases?
Then, open another case for the one not received, or the one you still have ,which is fake, so this is a case opened for item not as described.
@bridgykoi
bridgykoi
OP1 month agoThanjs Tressygirl, Its the same listing
john1297576
Mentor1 month agoIf you bought as one item, then you just need a not as described case, which covers for the fake and one short.
Seller should respond with a reply paid label and you return what you received for a full. refund.
If you have just dealt with ebay, that just proves that by not following correct procedure how ebay can get things wrong.