Mobile phone isn't working properly

Question

I purchased brand new mobile phone in October and came with a 12 month Warranty with seller I am having issues with the sound and asked for help but they aee not responding!

tressygirl · Answer

You cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt. If they are not, a buyer has 30 days under eBay's 30 day MBG, Money Back Guarantee policy, to return the item for a full refund.

You are also too late to try your payment provider, most offer a 120 day buyer protection policy.

If purchased from a registered UK business, who offered a guarantee and is now not upholding this, then turn to Citizens Advice for your next steps, if you wish to take this further.

@purpleclare999