Misuse of return refund policy by buyers | Member To Member Support

gs817656 · 2026-03-25T21:09:28.659000Z

I am a private seller. I only started selling a few bits this year as I'm having a clear out. My profile clearly starts I do not accept returns. A buyer wanted to return an item because it didn't fit them. The item was accurately described with clear photos of the design and size label on my profile. I rang eBay customer service and they advised I was not obliged to accept a return just because it didn't fit the buyer. They called it a remorse return request. They advised me to report the buyer officially for misuse of the return policy, which I did on the App. They confirmed I had given an accurate description. The following day I received an email which said the buyer had filed a concern stating the item was not as described. I rang customer service again and they said they would just fully refund the buyer and send me my seller funds. Although I didn't financially lose out I am very disappointed that eBay allowed the buyer to misuse the refund policy to get a full refund including postage costs. Giving refunds in such circumstances will just encourage further misuse and increase costs for honest customers.

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Misuse of return refund policy by buyers | Member To Member Support | eBay UK