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Misuse of return refund policy by buyers
I am a private seller. I only started selling a few bits this year as I'm having a clear out. My profile clearly starts I do not accept returns. A buyer wanted to return an item because it didn't fit them. The item was accurately described with clear photos of the design and size label on my profile. I rang eBay customer service and they advised I was not obliged to accept a return just because it didn't fit the buyer. They called it a remorse return request. They advised me to report the buyer officially for misuse of the return policy, which I did on the App. They confirmed I had given an accurate description. The following day I received an email which said the buyer had filed a concern stating the item was not as described. I rang customer service again and they said they would just fully refund the buyer and send me my seller funds. Although I didn't financially lose out I am very disappointed that eBay allowed the buyer to misuse the refund policy to get a full refund including postage costs. Giving refunds in such circumstances will just encourage further misuse and increase costs for honest customers.
*guinevere*
Mentor4 months agoAt least ebay have refunded rather than you. You were actually very lucky that ebay refunded as it is not the usual way. Normally once a not as described case has been opened you would have to supply a return label and refund everything the buyer paid on return.
Yes it is cheeky of your buyer, so add them to your blocked list now so they can't come back/
gs817656
OP4 months agoI have blocked them. I just hope they don't take advantage of other sellers.
*vyolla*
Mentor4 months agoIt's not something that the buyer can continue to do though, their card is now marked with eBay.
gs817656
OP4 months agoI hope that is the case.