Mistaken return reason – how to correct it? | Member To Member Support

obivan3 · 2026-01-24T11:21:10.862000Z

Hello,I accidentally selected “damaged during delivery” when opening a return request.The item arrived without any shipping damage, but it is defective (no video output). I contacted the seller and eBay support, but the return flow doesn’t allow me to go back and change the reason.What is the correct way to fix this and proceed with the return as “item not as described / defective”? Thank you.

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Mistaken return reason – how to correct it? | Member To Member Support | eBay UK