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Missing return receipt
Hi there,
I bought a poor quality yoga ball and returned the item. The seller is not refunding as he says return item not received.
I paid by card and shared the bank transaction from bank and seller says we need a return receipt.
I could not find the return receipt.
What can I do.
Anyone can advise.
2 comments
john1297576
Mentor1 month agoVery little, did you return properly through an ebay return case.
Unless you use the systems provided by ebay, and use them properly ebay is not going to enforce refunds or procedures.
tressygirl
Mentor1 month agoNot sure what ' return receipt ', the seller is after, but this is the correct way below, to receive a full refund for an item not as described....
If you are still within 30 days of the item's last estimated date for delivery, proceed this way:
Go right of the item in your Purchase History and from More Actions select Return this item. Select the reason Item Not as Described >> Does Not Match Description or Photos. The seller needs to either refund you in 3 days, or issue a pre paid return label for the return of their item. Once the item is received, they have 48 hours to refund you.
If this doesn't happen, you need to escalate to eBay, eBay step in and force the refund.
Listen to no excuses or promises from the seller to close the case early, and do not forget to escalate.
Did you follow the above? That is the only way to enforce a refund. If this was not followed you may need to turn to your payment provider for help with your refund.
@mr_bandesha