Missing item via DPD | Member To Member Support

bexycola2012 · 2025-10-15T08:38:56.193000Z

Hi thereI sold a pair of Gucci trainers and sent them off for authenticity via DPD via eBay. I dropped off to the shop, got a receipt. DPD have now cancelled the ticket as the parcel wasn't there to be picked up so obviously been stolen from the shop. The shop is tiny and has parcels piled up in the aisle - its rich pickings for people. The buyer has been reimbursed but I am now down £100 and no trainers. DPD have told me its ebays issue but I cannot find the right email / number for eBay to find out how I can claim insurance (or if I can...) - every time I try to get an answer I get "case closed" - NO ITS NOT! Thank you!

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Missing item via DPD | Member To Member Support | eBay UK