<span class="">Hello, on March 9th I ordered cosmetics via eBay for £24.42 and they were supposed to arrive at my address on March 11th. I haven't received the goods yet, nor have I received a confirmation email. Can you please take a look at it, I'm sending you a payment confirmation. Thank you Ema Matova</span>
jckl1957
·6 months agoDid you check out as a guest rather than signing into your account?
If you did, you will have been sent an email to the email address you provided when you bought the item.
If you really can't find your email, follow the instructions below.
Finding your order details
To start a return request or report a problem with an item you bought as a guest, you'll need your order confirmation email. This is the email we sent at the time of your purchase with all your order details. The subject line starts with "Order Confirmed".
If you can't find your guest order confirmation email, select the button below and we'll send you a link to your order details.
Find guest order details - opens in new window or tab
*vyolla*
Mentor6 months agoIf it's now past the latest estimated delivery date showing on your order you can open an eBay item not received claim to pursue a refund:
https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/returns-items-not-received-refunds-buyers?id=4008&st=3&pos=1&query=Returns%2C%20items%20not%20received%2C%20and%20refunds%20for%20buyers%20&intent=not%20received&lucenceai=lucenceai&docId=HELP1146