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Missing goods
Please help, I recently bought goods using a guest account. I have never received an order confirmed email however the funds have been taken from my account. I have no way to track the purchase or contact seller. How do I get my money back?
3 comments
tressygirl
Mentor10 months agoHere we go, this link below, will show you how to get your order details, and describe how, if you need to, open a case for item not received / not as described. The usual 30 day MBG, Money Back rules will apply.
https://www.ebay.co.uk/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=4065&st=12&pos=1&query=Get%20help%20if%20you%20bought%20as%20a%20guest&intent=guest&docId=HELP1151
@t9qdw-5
t9qdw-5
OP10 months agoSent from my iPhone
tressygirl
Mentor10 months agoHave you tried the link above I have offered?
It's an eBay page help for guest purchases, and there's another link in there, to show you your order details.
When managing the above, perhaps use a laptop / PC and try Chrome that seems to work well with eBay. Don't use the app it's very limited in all options and features you may need here.
@t9qdw-5