Misleading RAM Listing – eBay Says “No Policy Violation” – Looking for Advice | Member To Member Support

klmathan0 · 2026-06-09T14:10:16.424000Z

Hi everyone, I recently purchased a RAM kit that I believed was a 32GB set (2 × 16GB). After installing it, I discovered it was actually 2 × 8GB, so only 16GB total.I contacted eBay, but they responded that they “didn’t find the listing to be in violation of our policy”.Here’s why I’m confused:The title clearly stated 32GB kit (2 × 16GB).The main description opened with the same claim in large bold text.The final line of the description again repeated 32GB kit (2 × 16GB) in bold.Only one line in smaller, non‑bold text mentioned 16GB, which I unfortunately missed.The photo in the listing shows the manufacturer’s packaging, and the sticker on the packaging itself says 32GB kit (2 × 16GB).However, when zooming in, one of the RAM sticks visible through the transparent packaging has a manufacturer label showing 8GB — but it’s very small and easy to miss.So the seller entered the wrong capacity multiple times, and the packaging label also shows 32GB, even though the actual sticks inside are 8GB each.To me, this seems like a misleading listing, even if unintentional. Does this situation not fall under “misleading item description”, or am I missing something in how eBay interprets these cases?Would appreciate any insight from the community.

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Misleading RAM Listing – eBay Says “No Policy Violation” – Looking for Advice | Member To Member Support | eBay UK