mexfurniture t v stand not fit for purpose | Member To Member Support

mpdplains · 2026-01-20T11:40:40.880000Z

Ordered large tv stand 20th dec 2024 ,it arrived 27th dec 24 ,flat pack nightmare but looked brilliant ,22nd dec 25 noticed that the drawer wouldnt close properly ,looking closer into the issue found that the top section and middle section of unit were sagging ,put spirit level against it and from middle of unit i could rock the spirit level quite substantially ,appears the metal frame isnt strong enough to hold a tv smaller than it recommends.I know its xmas but i emailed them on the 26th dec 25 to report the problem ,all i have met so far are out of warranty , followed by new top timber piece ,explained what is the point of fitting new top to a bent frame will still end up with sagging unit ,pointed out that i was within the warranty period as warranty comes into effect the day i take delivery not the day i bought it as it couldve been delayed in shipping and then it wouldnt a 12 month guarentee .Really not getting anywhere with them they just want to send me 2 pieces of wood ,i asked them to refund half the money and i would replace the item elsewhere at more cost to myself ,but theyt are being adamant that i only get 2 pieces of wood . have asked ebay to help but not heard anything back .Anyone got any advice please

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