Message within refund not being received by buyer | Member To Member Support

elde71 · 2026-06-08T14:47:12.172000Z

I have recently received two negative feedbacks from buyers regarding cancellation and refund of orders. I had been in hospital for days and when I returned home did not feel up to dealing with Ebay orders.In the message box on the refund page I explained these circumstances but it appears that they didn't receive it. Does anybody know how the refund messages are received. Does the buyer have to go into the details of refund or does it appear in the general messaging area?

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Message within refund not being received by buyer | Member To Member Support | eBay UK