Locked
Discussion interactions are currently paused.
Message within refund not being received by buyer
I have recently received two negative feedbacks from buyers regarding cancellation and refund of orders. I had been in hospital for days and when I returned home did not feel up to dealing with Ebay orders.
In the message box on the refund page I explained these circumstances but it appears that they didn't receive it. Does anybody know how the refund messages are received. Does the buyer have to go into the details of refund or does it appear in the general messaging area?
1 comment
tobiasd4
Mentor2 months agoUnfortunately some sellers will give a valid reason for cancellation, buyers do not always believe it.
Message buyers and politely explain reason then send feedback revision request. Link on your own feedback page.