Message to buyer failing? | Member To Member Support

dxniel04 · 2026-04-06T18:10:51.834000Z

On my last 4 sales, I have messaged the buyer. Every single time I get an instant “response from eBay (see photo) and then just never seem to get a reply. I’m 99.9% sure all 4 buyers have not “reached out about their order”, especially seeing as I’ve had positive feedback within 3 hours of all items being delivered individually. I messaged the most recent buyer, as they live in the exact same area as me, so was going to try and organise collection instead, but I just get the same automated thing again and hear nothing back. Live chat assured me everything is fine and there’s no issue, but I don’t believe it. Anyone else having this?

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Message to buyer failing? | Member To Member Support | eBay UK