MC011 Action required - Payouts on hold | Member To Member Support

ka342028 · 2025-10-18T09:57:27.925000Z

We have MC011 (not suspended), was selling branded imported fragrances and sales spiked. We have invoice from our supplier who is authorised to sell in the UK, the email says we need to submit the following:- Documentation that shows that you purchased the item(s) recently listed for sale on eBay. Documentation that will help us verify your items can include either manufacturer invoices or receipts. Unfortunately, we will be unable to accept photos of the items to fulfill this requirement. (NOTE: This documentation must show your suppliers' information, items purchased, quantity purchased, price per unit and your payment information.) The point here is our supplier is Local, not the manufacturer, has brand authorisation letter. Are we Okay in submitting just the invoice, their authorisation etc. the text says MUST SHOW (NOTE: This documentation must show your suppliers' information, items purchased, quantity purchased, price per unit and your payment information.) We want to be extra sure that we submit the right documentation of what we have. 1) Does Payment information mean our payment to them or how they accept payments?2) What if Ebay does not accept this as proof or does not consider it to be adequate?3) Our funds are on hold, will they release those funds, ever? Please guide, we want to be sure it is done the correct way. NB: I think our mistake was selling as private seller and we have sold upwards 5K in multiple quantities.

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MC011 Action required - Payouts on hold | Member To Member Support | eBay UK