Marking as dispatched without a prepaid label

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Ive sold an item on ebay and have posted it without a pre paid label but i dont know how to mark it as dispatched without getting a pre paid label

alfibutle-68

68 View listings

Posted 10 months ago·Last reply 10 months ago

2 comments

tressygirl

Mentor10 months ago

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Generate and open the prepaid Simple Delivery label, as soon as it's opened it marks the item as dispatched.

You can receive refunds for unused labels this way:

If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling. Also ensure you add the replacement tracking number of the service used, and it shows delivery.

You can manually add your new tracking preferably using a laptop / PC this way:

Go to "Orders Paid & Dispatched"
Click on "View order details"
Within the "Postage" section there's a small dropdown arrow next to "Track Package" - click on that.
Click on the "Add tracking" option
A box will come up with the current tracking number . Delete that and replace it with your tracking.

@alfibutle-68

**peaseblossom**

Mentor10 months ago

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You open the label to mark the item as dispatched. It will remain unused and be refunded to buyer in 30 days.

Then you can change the tracking number via View Order Details > Postage > Track Package > dropdown arrow > Add Tracking. That has to be done on a desktop browser. Even without doing that the payment will be released after 14 days.