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Marked a sale as ‘payment received’ by mistake and cannot cancel sale - help please!
I meant to cancel a sale as the buyer was from abroad and I very clearly only sell to UK, but must have accidentally pressed ‘mark as payment received’ from the drop-down box instead of ‘cancel sale’. Now I am unable to cancel the sale and have asked the seller to, but have not received a response. The item is therefore showing as ‘dispatch now’, so please can anyone advise what I can do? (I am a private seller)
5 comments
john1297576
Mentor7 months agoAs said, you are not able to mark as paid, so implies that buyer has paid. As I assume you had not quoted cost for overseas shipping, it sounds as though buyer may have changed delivery address possibly to a shipping agent in the UK.
If this is correct then safe to post.
You also say you cannot cancel, if it has been paid, have you tried Refund?
If buyer really has not paid, and you cannot cancel, possibly best to do nothing, worse that can happen is you get a defect, one should not do much harm to your account.
*vyolla*
Mentor7 months agoIt's not possible to mark as payment received, if a payment has been made that's because the buyer has paid via eBay checkout.
Your buyer is unable to do what you're asking them to and cancel their end.
What happens if you use the blue 'Cancel Order' button on this eBay page?
https://www.ebay.co.uk/help/selling/getting-paid/sellers-can-cancel-order?id=4136&st=3&pos=1&query=How%20sellers%20can%20cancel%20an%20order&intent=cancel&lucenceai=lucenceai&docId=HELP1090
npbstamps_2206
OP7 months agoThanks, but the same happens - I get a message saying I cannot cancel this order.
npbstamps_2206
OP7 months agoHi, are there any other options you are aware of? If not, how do I actually contact EBay themselves, only it seems impossible to actually contact EBay directly….
**peaseblossom**
Mentor7 months agoIf it's stopping you from cancelling you will have to try and speak to someone at ebay. Click on the help link at the top of any page. Select a topic (any topic) then scroll down to Contact Us. Get to automated assistant and put in the question box Can I speak to an agent? Repeat until they pass you to a real person.