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Malfunctioning handset purchased January 2026
Summary: bint_hussain shared concerns about a Samsung S24+ phone purchased in January 2026, which is overheating and has battery swelling issues causing the back panel to detach. The seller has not responded to requests for a replacement, and there seems to be no warranty. **peaseblossom** suggested that it might be too late to seek resolution through eBay or the payment provider, recommending trying a money claim online instead.
I received my Samsung S24+ from the seller towards the end of January 2026. Recently it has been overheating and turning off without warning at 40% battery. I removed the phone case to cool the phone down and noticed the back panel of the phone is coming away on both sides. I've looked it up and it's apparently due to a swollen battery 'As batteries get old or overheat, they can expand and push the back cover outward from the inside. This is a safety risk.' The seller has not responded and I want to replace this device. Unfortunately I didn't check at the time of purchase but I don't think it came with a warranty
red_magpie
Mentor1 week agoThe important thing to remember when buying on eBay is that eBay's own money back guarantee only lasts for 30 days. After that, they will have no interest. Buying from unknown sellers on eBay isn't like the shops.
Depending upon how you pay, your pay payment provider may be able to help - for typically around 120 days.
**peaseblossom**
Mentor1 week agoSorry but it's too late to do anything via ebay or your payment provider. You could try money claim online.