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Make a refund
How do I refund someone for an item they have paid for but want posted when I only offered collection
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How do I refund someone for an item they have paid for but want posted when I only offered collection
papso22
Mentor3 weeks ago@dillyannbo
You have a number of problems. The bike has relisted so if you have sold it you need to end the current live listing.
You listed with a postage option so if you can't post you need to cancel, but should either confess your error to the buyer and ask them to agree to cancel, or cancel as out of stock and get a defect.
tommystrezures
Mentor3 weeks agoIf its the bike you sold you have a postage option included at £5.88 for the foldable bike?
papso22
Mentor3 weeks agoAre you sure you didn’t include postage? Your current listing for a bike has postage and collection.
ile136yz
Mentor3 weeks agoRefund the buyer on the drop-down options on your listing giving the reason as 'problem with the address'.