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Major loophole in seller protection
Summary: The discussion centered around a major loophole in seller protection, as introduced by snufkin_5. papso22 and john1297576 engaged actively, though specific details of their contributions were not disclosed. red_magpie made a separate contribution without any subsequent responses. The conversation appears to focus on addressing potential concerns and clarifications related to the seller protection policies.
⚠️ WARNING TO HONEST SELLERS
I lost thousands £££ in an “empty box” dispute ⚠️
Despite providing:
• police reports
• proof of postage weight
• evidence of intact delivery
• stolen property registration via Immobilise
My claim #5379609448 was still closed against me with no path for appeal escalation.
This appears to expose a major loophole in seller protection for luxury goods and jewellery.
The stolen jewellery serial number is now registered on the UK Police National Property Register.
Sellers BE AWARE these claims are extremely difficult to challenge — even with substantial evidence - as eBay is simply not protecting sellers enough
red_magpie
Mentor4 months agoThis appears to expose a major loophole in seller protection for luxury goods and jewellery.
eBay has always been a very risky place to sell anything of value. eBay's own money back guarantee is wide open to abuse - not to mention the risk of credit card chargebacks weeks, or even months afer the sale.
We don't know the facts of your particular case, but I would have thought that proof of both the posted weight and intact delivery was strong evidence in your favour. Especially if this was a known reliable carrier and the service was designed for the security of high value items, e.g. RM special delivery.
The problem for both buyers and sellers is that whereas eBay's payment procedure is regulated by the Financial Conduct Authority, it's money back guarantee is not. This means that users have no right to any independent appeal against eBay's decisions - and are even required by the user agreement to accept them.
Whether eBay's requirement that users must accept their decisions would trump a legal claim that eBay did not exercise reasonable care in deciding a case I don't know. I have often hoped that the someone will one day put this to the test, or at least take legal advice on this.
papso22
Mentor4 months agoIts not a loophole in seller protection. Ebay simply provides very little seller protection. What they do provide by way of policies is limited, and what they do in appeals is arbitrary. The higher the value the less likely they are to believe the seller as ebay will have to cover the refund.
The authentication guarantee helps for goods covered by it, otherwise it's pretty much seller beware and don't sell something where you can't afford to lose the item and the money.
snufkin_5
OP4 months agoThe item, the money plus the promoted listing fees. I wish there were big warning signs like a money transfer on a banking app
all of a sudden online marketplace sounds like a gamble, the house always wins
john1297576
Mentor4 months agoWhat sort of case did you open?
The correct case would have been “Not As Described”. If you opened a not received case then you received something and with tracked proof of delivery that is all ebay require.
papso22
Mentor4 months agoThe OP is the seller.