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Low scores on rating
Since Simply pay I have been given low scores on delivery time and postage costs. As I have no say about the cost of posting - in fact one buyer received postage free as there was an issue with QR code and I paid the postage myself. I offered free postage (price set by eBay) on another item to avoid previous disaster. I always post as soon as I’ve received payment. I’ve never had low scores on these two categories before. Anyone out there experiencing something similar?
2 comments
jckl1957
·1 year agoI sell mainly jewellery which is not eligible for SD.
After reading your post, I looked at my rating and it is 4.8 for postage costs.
I always combine postage if a buyer has more than 1 one item. If I send items 48 hour tracked, I charge £3.05. The cost at the Post Office is £2.80 so 25p goes towards a new padded envelope, good quality bubble wrap, tape etc.
But clearly a fairly high proportion of buyers think they are being overcharged.
Your scores are fine. I really would not stress about it.
I am sure if you hand delivered everything on a silver platter, some buyers would still not be satisfied!
ashfieldgirl
OP1 year agoThank you for your reassuring words. 🤗
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