LOST PARCEL | Member To Member Support

dolomite1500 · 2026-05-10T07:08:35.852000Z

Not had this happen before but just wondering if there is someone who could answer my question please? I sent a parcel to a buyer which went missing. Having used e-bay's simple delivery, they sorted it all out and refunded my buyer and I have to say this was done very quickly. However, when I look at the items I have sold this particular listing states "e-bay refunded" which to me says to anyone looking if they see what I see, that I was at fault when I was most definitely and totally was not. Whilst I appreciate that e-bay have stated that it won't affect my ratings, etc., I do think it should also have some reference as to why e-bay refunded, for example (1) lost parcel and/or (2) seller not at fault as used e-bay simple delivery and therefore refunded by e-bay under their policy/rules. Am I just being over-sensitive? I have to say that I am very impressed with using "simple delivery" and would not dream of not using as it definitely was one of my better decisions! Thank you.

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