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Lost parcel
Hi. I wonder if someone can help. I ordered a present for my grandaughter and evri have had it since last sunday. I reached out to evri who have told me theyve lost the parcel. The seller isnt being helpfull and when i go on to ebay, there saying i cant ask for a refund until the 19th. Evri have confirmed its lost and i desperately wanted this for my grandaughter. Can anyone please advise? Thanks
2 comments
red_magpie
Mentor8 months agoThe seller isnt being helpful
If it's a private selller using eBay's simple delivery it isn't their responsibility any way. If the item is lost or damaged indelivery it's eBay that would refund you.
Even if it's a business seller, once it's been dispatched it's largely out of their contol.
In case you're not familiar with eBay's returns and refunds procedures, see:
https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/returns-items-not-received-refunds-buyers?id=4008&st=3&pos=2&query=Returns%2C%20items%20not%20received%2C%20and%20refunds%20for%20buyers%20&intent=item%20not%20arrived&lucenceai=lucenceai&docId=HELP1146
https://www.ebay.co.uk/help/buying/returns-refunds/return-item-refund?id=4041
https://pages.ebay.co.uk/ebay-money-back-guarantee/
**peaseblossom**
Mentor8 months agoeBay will always wait until the last estimated delivery date has passed. There's no way round that but you will get your money back.