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Lost order
An order I posted has gone missing and the buyer has not received the order. In post really messed us around with the tracking. The buyer has tried to open a complaint with eBay but has been told they can't as it's over 30 days. What can I do
3 comments
john1297576
Mentor1 week agoBuyer could try their payment provider who could do a chargeback, which I believe involves a fee, so would be cheaper for you to cancel the sale which would generate a full refund.
papso22
Mentor1 week agoDo you want to refund the buyer? You won't be able to claim anything from Inpost.
**peaseblossom**
Mentor1 week agoAs they are past ebay's deadline it's up to you whether to refund or not. If they'd opened a "not received" case on time ebay would have issued the refund themselves and you keep the payment (assuming you used Simple Delivery).