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Lost Items How to claim through Royal Mail?
I have been purchasing postage via Ebay rather than my click and drop account but when items go missing how do you submit a claim?
More and more stuff seems to be going missing? Tracking is very slow to update if it does, yet everything now is supposed to be tracked?
1 comment
tressygirl
Mentor10 months agoYou submit a claim either on Royal Mail's website, or from your local Post Office pick up a form. It will need you to enclose the proof of posting, if I remember correctly it has to be the actual proof no photo copy, ( this may have changed? ), and if you do not have a receipt for the item showing it's cost, I used to copy the order details showing money received for the item.
I only had 2 INR's and found RM took their time in refunding but a cheque, yes cheque for the full amount claimed was sent. Others have reported receiving books of stamps, perhaps it depends on the amount claimed, mine was always under £20.
@keelinge