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Lost item (seller)
Hi my sold item has been missing since mid december, i paid for a postage label (royal mail) via ebays app. My postage was guaranteed next day by 1pm. Royal mail have MC have received and scanned the item and is showing on their tracking page but it hasn’t been updated since and nor has customer received their item.
what is the hest way for buyer to get a refund and as a seller will i be reimbursed by evay?
thanks in advance for any advice.
3 comments
jckl1957
·7 months agoYou need to apply for a refund. It won't be automatic.
If you bought the Special Delivery label from Ebay, you apply via Packlink.
https://support-ebay.packlink.com/hc/en-gb/articles/115003421369-The-essential-requirements-for-submitting-a-claim-for-damage-loss-or-missing-content
rdk302007
OP7 months agoThanks
Sent from Outlook for iOS<>
**peaseblossom**
Mentor7 months ago@jckl1957 has already given you the link for it. 🙂