Lost Item Due To Post Company | Member To Member Support

uk2022-j · 2026-06-09T15:21:30.706000Z

I have an international buyer who didn't receive their item because Royal Mail lost it at the international transit centre.I have tracking information to prove that I upheld my end of the posting - assuming Royal Mail isn't cooperative, what's the best way forward?Should I ask the buyer to go ahead with the refund request, and communicate with eBay then? Or should I get in touch with eBay first? Thanks all

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Lost Item Due To Post Company | Member To Member Support | eBay UK