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Lost item
I sent an item using the suggested method by eBay and downloaded a label from ebay. The buyer has not received the item I checked with the courier they believe it to be lost. What do I do in this situation who is responsible for refunding the buyer myself or eBay.
If it is eBay what do I need to do to facilitate this. If I have to refund how do I get compensation.
I couldn't get a straight answer regarding this so I would appreciate any advice I really don't sell all that often
1 comment
61stephenuk
Mentor11 months agoYou have sold a lot of items it would help if you said which one was lost as you have mostly simple delivery(eBay) but some direct postage.
If this was a simple delivery item ask the buyer to open a case for item not received,eBay will check tracking and if not showing delivered they will refund the buyer and you keep the payment.