lost in post

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i have already refunded buyer for an item that was lost in the post; how do i claim for my loss

babyson1darts

Posted 11 months ago·Last reply 11 months ago

4 comments

john1297576

Mentor11 months ago

Did buyer open a proper NOT RECEIVED CASE for lost in post, if so ebay should have taken over and refunded, and you keep the money.

This is what buyers pay ebay for when purchasing from a seller.

babyson1darts

OP11 months ago

Sadly no; case of not reading the instructions properly;

**peaseblossom**

Mentor11 months ago

With Simple Delivery eBay refund the buyer for loss or damage in transit when the buyer opens a relevant case, and the seller keeps the payment.

I'm afraid now you've refunded upfront ebay won't do anything. Hope it wasn't too much money. At least you know for next time.

babyson1darts

OP11 months ago

£2.80 so not a sad loss;just thought i'd try; lesson learned; read the instructions;