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Listings removed because of "policy violation" – except no violation...
Summary: fixtureforge is facing issues with eBay due to a dashboard alert that inaccurately indicates there are tracking problems with their orders, which are all confirmed delivered. Despite following all guidelines, there are ongoing account restrictions and difficulties contacting customer service. tressygirl and tommystrezures suggest using specific links and attempting contact during certain hours for better chances of reaching support. john1297576 comments on a potential misclassification as a business account, which fixtureforge clarifies is not the case, stating they are just selling 3D printed items as an individual.
Hi everyone,
I'm hoping to get some advice on a frustrating dashboard loop I'm stuck in. I have two listing on ebay and my payouts are currently on hold due to a tracking restriction that doesn't actually seem to exist.
My main dashboard is showing a red Account issues alert telling me to "Complete order tracking info." I've had the listing up for 3 weeks under ebay's simple delivery (it's the only option?), which always has tracking information etc. However, when I open the issue details, the system completely contradicts itself:
It confirms I have 0 orders without tracking.
It confirms I have 17 orders with tracking attached.
The popup explicitly states: "Thanks, no new restrictions will apply from this issue. Any existing account restrictions may take up to 5 days after delivery of these orders to lift."
Every single one of these 17 orders was dispatched via Evri or Royal Mail, and they have all been physically scanned as delivered. Despite everything being delivered, the restriction banner won't clear. Does the 5-day post-delivery window often get stuck like this?
Additionally, right below this on the dashboard, it shows Listing issues (2) flagged with a "Policy" tag next to my two adapter listings. But when I click "View details," it takes me straight to the Resolution Hub, which just says "Nothing to see here!" I haven't changed anything on these listings recently, and there are no open cases against me.
I've tried getting in touch with customer support, but it's pretty impossible to achieve. Right now, every time I click on speak to an agent, it says "Something went wrong. Please try again later. You can also get more info searching online help, or you can contact an agent."
Thanks for any insight!
john1297576
Mentor1 week agoIt cannot be helping that you are obviously a business but are registered as a private seller, so avoiding paying the correct fees.
fixtureforge
OP1 week ago · EditedWhat do you mean I'm a business? I'm just a guy 3D printing one item in my spare time. There's no business.
There's no guidance or help in your comment beyond an accusation, so not particularly helpful tbh. You're just sniping for no reason.
tommystrezures
Mentor1 week agoTry requesting a call back via this link, it only works on phones though:
https://www.ebay.co.uk/help/eua?id=5190
tressygirl
Mentor1 week agoContacting eBay Customer Services is not easy nowadays to get a live agent , but some have had success using the app, otherwise keep typing in ' I wish to speak to an agent' and this too can work.
Use a phone not a laptop.
Use this link to contact CS, if you can try at 8 a.m. on a weekday morning also more chance there for Dublin to answer.
https://www.ebay.co.uk/help/eua?id=5190
Lines open between 8 a.m. to10 p.m. on weekdays.
9 a.m. to 6 p.m. on weekends.
@fixtureforge