Late return - agreed with seller. | Member To Member Support

partisanpaul · 2026-04-20T20:14:59.655000Z

I purchased a front cover for a caravan in September which hasn’t been used yet. I have found out that despite the advertisement on ebay saying explicitly that it would fit my caravan make/model it was unsuitable and would not fit. I have contacted the seller and after a few messages he has agreed to a return and refund. The problem is with ebay as they seem unable to facilitate any return for me despite the sellers agreement.I have spoken to customer service and twice they told me that they would email to me return documentation but nothing has been sent to me.How do I go forward please?

Discussions

Late return - agreed with seller. | Member To Member Support | eBay UK