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Large item broken . Too damaged to return
Item broken on delivery it's too broken to return,packaging wasn't enough to protect item.what do I do.
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Item broken on delivery it's too broken to return,packaging wasn't enough to protect item.what do I do.
**peaseblossom**
Mentor11 months agoYou still need to open a return using "item damaged" as the reason. If it was a private seller they will have used ebay's Simple Delivery and eBay will issue the refund themselves. You will not be required to return the item.
If it was a business seller they wouldn't have used SD and if necessary escalate your case to eBay after 3 complete working days.
beve_216551
OP10 months agoSeller says eBay will pay protection fee? Thankyou
red_magpie
Mentor10 months agoDo I need to return knitting machine as can't see eBay seller wanting it.
You still haven't told us whether it was a private or a business seller.
If it was a private seller using simple delivery eBay will refund you. The seller is not involved and keeps their payment. So there is no return required.
If it was a business seller they are entitled to ask for the item to be returned, if they wish. If so, they would have to send a prepaid return label or otherwise arrange and pay for the return.
beve_216551
OP10 months agoMany thanks. B.