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Lack of proof...
The seller pretends that the item doesn't work (USB cable) but he didn't provides me the right proof ( like a video record) and he doesn't keep the post label and barcode... just a photo where the cable looks fine! He opened a return and I didn't accept it. The case stays still open...
What can I do?!
Anonymous User
Posted 11 months ago·Last reply 11 months ago
5 comments
john1297576
Mentor11 months agoSelling Brand New items, you should be registered as a business seller and then have to accept returns for any reason.
Trying to prove to ebay that buyer is misusing the return process, would only draw attention to you not being registered correctly, and not paying proper fees.
**peaseblossom**
Mentor11 months agoI would accept the return and refund after item has been sent back. If you don't and buyer escalates to ebay it's possible they will enforce the refund without return.
Anonymous User
OP11 months agoSent with [Proton Mail](https://proton.me/mail/home) secure email.
tressygirl
Mentor11 months agoVideo records do not help, as they could even video a different item, no proof it's the actual item you sent.
Best to take the advice given here, that is, accept the case, it's all automated no human contact so no point challenging it at this point, refund, then if you wish appeal the decision for the refund.
This explains the appeal process, I will admit it's not easy as eBay do not see the item in question.
https://www.ebay.co.uk/help/selling/managing-returns-refunds/appeal-outcome-case-seller?id=4369
@Anonymous
jckl1957
·11 months agoThe buyer does not have to provide proof.
Ebay accept the buyer's word that they have received a faulty item; they do not ask buyers to prove to the seller that the item is faulty.
That may seem unfair but it is how Ebay works.
To add to the advice already given, to accept the return and provide a label (or you can refund without asking the buyer to return), it looks as if you are trading, buying quantities of brand new items to sell.
If that is the case, you do need to upgrade to a business account and accept returns for any reason.