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Koolux bike broken
Hello, I bought an e-bike from you about 6 months ago . It came with a 1-year warranty, but now the bike is not working. Could you please advise how I can repair, replace, or return it under the warranty? I can provide photos/videos and order details if needed. Thank you.
1 comment
tressygirl
Mentor6 months agoYou cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt. If they are not, a buyer has 30 days under eBay's 30 day MBG, Money Back Guarantee policy, to return the item for a full refund.
If you bought this from a Private seller you are too late to claim a refund. Looks like you may be out of time to claim with your payment provider if purchased 6 months ago, most offer a 120 day payment protection policy.
If purchased from a registered UK business, who offered a guarantee and is now not upholding this, then turn to Citizens Advice for your next steps, if you wish to take this further.
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