Ive sold two lots to the same buyer. Shes accidentally sent two labels, Its will all go in one box,

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How does she get the money back for the unused label?

lesley7967

Posted 6 months ago·Last reply 6 months ago

3 comments

john1297576

Mentor6 months ago

Worth pointing out that unless you can mark both items with same tracking, you will only have tracked proof of delivery of one item.

tressygirl

Mentor6 months ago

For unused Simple Delivery labels, the refund goes back to whoever paid for the labels this way:

If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.

@lesley7967

jckl1957

·6 months ago

If it is Simple Delivery and the buyer paid, Ebay will refund the buyer. The buyer doesn't need to do anything but it may take up to 30 days.