I've sent the wrong item to the buyer | Member To Member Support

farscaper2 · 2026-05-06T10:15:13.642000Z

I posted the wrong item to a buyer yesterday, I realised this morning as their item is still here and the other item is showing that I haven't generated a label. I have messaged the buyer and told them, apologising and asking them not to open it and I will contact ebay and ask how I resolve this (I haven't had a reply from the buyer yet, so assume they haven't read my message). The first thing I wanted to do was get another label so I can post out the correct item. But as I done it through Ebay Simple Delivery it is only bringing back up the original label and there doesn't seem to be an option for me to purchase another at my expense? It says contact Customer Services, which I have done. It took them half hour to decide that they couldn't help me and someone in another department would contact me in 48-72 hours!!! This is insane, surely its not thats difficult to help me with this, it can't be that much of an unusual occurance? Any ideas of what I can do to resolve this mre quickly?

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I've sent the wrong item to the buyer | Member To Member Support | eBay UK