I've been scammed and Ebay won't help. What to do? | Member To Member Support

lipouk49 · 2026-04-21T12:58:51.238000Z

Hi all, I could really use some advice because I’m going in circles with eBay support.Back in January I bought an iPhone 17 Pro 256GB on eBay for £851.25 plus shipping. It arrived fine, activated fine, and worked normally for around 2 or 3 months.Then out of nowhere it became blocked, I couldn’t make calls anymore, and the eSIM stopped working.I took it to Apple at Brent Cross, and they gave me a written service record saying that the IMEI appears in a national database of property reported as missing, and because of that they cannot accept it for service or trade-in.I also paid for a CheckMend report.That report says:Ever Blocked: The device has been reported lost or stolen in the past to a phone network.Currently Blocked: The device has been reported lost or stolen to a phone network and will not function on some networks.In addition to that, it also state in red:"The legal title of an item matching your search term and category is in doubt. We recommend you do NOT purchase. You may providethis certificate to any seller and suggest they email support@checkmend.com if they want to dispute this status." The really frustrating part is that I already sent all of this to eBay. I spoke to several representatives, and at one point I was told a manual refund had been filed and that I should receive a full refund within 7 to 10 business days.Now I’ve had another message from eBay saying my CheckMend report is not valid because the Stolen section is green, even though the Currently Blocked section clearly says the phone has been reported lost or stolen to a network and won’t work properly.So I’m now stuck in this weird situation where Apple is refusing the phone, CheckMend says it’s blocked, but eBay seems to be focusing on one green field and ignoring the rest.Has anyone here dealt with something similar?Especially a case where:the phone worked at firstthen got blocked a couple of months laterApple confirmed the IMEI is flaggedbut eBay still pushed back because of how CheckMend labels itI’d really appreciate any advice on what to say to eBay next, or whether there’s a better route to escalate this.

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I've been scammed and Ebay won't help. What to do? | Member To Member Support | eBay UK