Locked
Discussion interactions are currently paused.
I’ve been scammed
So I bought some Pokemon cards for £160.00. I’ve received a letter 48 hours tracked today with a note saying thankyou.
now eBay make is so hard to get hold of them to try and get help and my money back and I don’t know what to do.
8 comments
tressygirl
Mentor10 months agoJust to fully understand, are you saying you just received a letter and not your item? What did the letter say? Is it purporting to be the item you purchased?
If so, then proceed this way, no need to contact eBay or your seller.
You have received an item not as described, go right of the item in your Purchase History and from More Actions select... Return this item selecting the reason Item Does Not Match Description or Photos.
The seller needs to accept this case within 3 days and refund, if they want their item back first , they need to pay for that fully tracked return postage, then on receipt of their item they have 48 hours to refund you. If they don't , need to escalate the case, ask eBay to step in, and they'll force the refund.
Never listen to any excuse or promise from the seller to close the case early, and do not forget to escalate.
@sandeolly
sandeolly
OP10 months agoSent from Outlook for iOS<>
jckl1957
·10 months agoThe seller's last sale was 2nd December but all their sold listings have been removed and they are 'no longer registered' so it looks very much as if Ebay closed their account.
I think you do need to contact Ebay fairly urgently.
Explain you purchased from this seller, what you expected, what you received and that Ebay have closed the seller's account.
They may insist you use a return case but the seller won't be able to provide a label or communicate with you so push Ebay to refund you.
Use the link to contact Ebay.
eBay Customer Service
sandeolly
OP10 months agoSent from my iPhone
tressygirl
Mentor10 months agojckl1957
·10 months agoThat link is not working @tressygirl
I am not sure if it has been permanently disabled or if it's a temporary glitch.
tressygirl
Mentor10 months agoThanks @jckl1957 yep just realised as others reporting this too, weird though that I just tried it and it seems to work for me, but I think this below, is the better link now perhaps ?
eBay Customer Service
papso22
Mentor10 months agoAt least that gets you to chat and not just round and round!