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Items collected, code entered but still being told to dispatch
Hi
ive had 3 separate orders (containing multiple items) collected by a local buyer.
6 digit collection codes was entered for each order.
however they all remain in my “POST NOW” section.
How do I get these items to move out of my post now section?
It’s strange, the banner at the top of the items states “dispatched - courier scan 28 sep” but if I click on that banner, it states “collected on 29 sep”
if it’s tracked as collected why is it still in my post now section?
6 comments
john1297576
Mentor1 year agoIs there an option to mark as dispatched?
donnamh83
OP1 year agoSent from my iPhone
tressygirl
Mentor1 year agoWas the 6 digit code entered correctly? Check again, one digit out and it will not mark as collected.
@donnamh83
donnamh83
OP1 year agoThey are all marked as collected, but they just remain in my POST NOW section.
Donna Harvey
**peaseblossom**
Mentor1 year agoThey may just be taking a while to update but contact ebay and ask them to check for you. You can request a callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid
@donnamh83
donnamh83
OP1 year agoDonna Harvey