Item's ad withdrawal after I purchased it. I want my money back! | Member To Member Support

delcaiz717 · 2026-05-02T14:39:50.521000Z

Hi everyone! So the title speaks for itself! On April the 14th I purchased a mobile phone in Ebay UK. The next day I received an e-mail from eBay with a tracking number. All seemed to go on wheels, until after 2 weeks had passed since I bought it, and it had not been shipped yet. Intrigued as I was, I entered into the seller's profile, only to find out that the seller no longer existed! Furthermore, ebay had removed the item I bought, and there was a message saying the item had been removed because of a policy breach! So what about me? Ebay removes a user and an item that had already been sold, and they don't ever notify me about it, nor refund my money back!! Is this ebay's standard procedure? I'm astonished to see that there is no easy way to reclaim the money back, because they have withdraw the item from ebay, but I keep the confirmation e-mail that I received from ebay whan I bought it. Obviously, there is no way to contact the seller as it does not exist, nor an easy way to contact ebay.

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Item's ad withdrawal after I purchased it. I want my money back! | Member To Member Support | eBay UK