Item was never avail to pick up. Ebay instantly rejects claim. | Member To Member Support

breather45 · 2026-05-20T16:58:08.222000Z

A seller posted a computer system and it was expected to be picked up at the post office.The courier tracker, EVRI, pretty much stayed on the "on the way" status every time I checked but the Ebay tracker eventually showed it was ready to pick up.In response, in spite of the discrepancy, I went to the Post Office in the afternoon on the very day the Ebay status gave the ok. However, the PO said they had to return an item because it was a fire safety hazard due to the size. In other words, it couldn't stay. Deeper dive into the tracker showed EVRI did make several attempts but the parcel was NEVER left there.EVRI sent it back to the seller.Seller picks it up but claims to have found the item all falling apart.Seller put a claim against EVRI.Seller says I should claim a refund from but not from him. He defends this position by saying that he did nothing wrong in terms of delivery. He expects me to work it out between EBAY and EVRI. I then started a claim with EBAY. EBay instantly refuses because the seller's tracker showed "it had arrived at the destination". I've lost £200 and with nothing to show for it, can someone help make sense of this? What am I supposed to do?Thanks in advance to anyone can offer advice.

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Item was never avail to pick up. Ebay instantly rejects claim. | Member To Member Support | eBay UK