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Item was damaged by the courier, how do I claim?
Courier (Evri) mishandled and damaged my item. It was marked as fragile yet, it arrived damaged. What are my options?
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Courier (Evri) mishandled and damaged my item. It was marked as fragile yet, it arrived damaged. What are my options?
**peaseblossom**
Mentor10 months agoWith Simple Delivery you are protected if the item is lost/damaged in transit. That means ebay will pay the refund, not you, when the buyer opens a claim.
So ask the buyer to open a return using "item damaged" as the reason. Then eBay will issue the refund themselves and you keep the original payment. They will not be required to return the item.
tressygirl
Mentor10 months agoAre you the seller or the buyer?
I'm presuming you are the seller.
Ask your buyer to open a return case citing ' Damaged In Transit'. Being a Private seller you are under Simple Delivery rules, and eBay should take over the refund, paying the buyer , and you get to keep the payout.
@mojjy2011