Item sold payment still on hold

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I sold item 267380137744. Through inexperience, I sent the item directly rather than using the prepaid ebay/Evri link. The buyer has received the item and is delighted with it. However, as I didn't follow the postage protocol correctly, the buyer is unable to denote the item as received. The payment is still on hold as a result. How can I resolve this issue?

biggraeme100

139 View listings

Posted 11 months ago·Last reply 11 months ago

2 comments

tressygirl

Mentor11 months ago

View listings

You can manually update the tracking, and use a laptop / PC for this. Chrome works well too.

Go to "Orders Paid & Dispatched"
Click on "View order details"
Within the "Postage" section there's a small dropdown arrow next to "Track Package" - click on that.
Click on the "Add tracking" option
A box will come up with the current tracking number . Delete that and replace it with your trackin

For the unused Simple Delivery label:

If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling. Also ensure you add the replacement tracking number of the service used, and it shows delivery.

@biggraeme100

**peaseblossom**

Mentor11 months ago

View listings

See the answer on here:

https://community.ebay.co.uk/t5/Member-To-Member-Support/Sent-via-a-different-method-than-the-listing-wanting-to-finalise/m-p/7921791#M312952