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Item shipped to local collection point
Hi Guys. I had an item shipped to my local collection point Argos. The item has been delivered there but I have no ready for collection email from Ebay with a barrcode for argos to scan. The seller says he has done everything he needs to do but when I look at the purchase history on ebay it says the order is being prepared anyone got any ideas please
2 comments
tressygirl
Mentor7 months agoHave you received a message that your item is in store ready for pick up?
Then, if the collection code doesn't come through soon, you have 7 days to pick your item up after being notified it's in store, look in your emails, even Spam, your order details and eBay messages. If it's not there contact Customer Services for this all important code.
I strongly recommend contacting CS 8 a.m. on a weekday when the lines open for ' live agents' as then, there's more chance of Dublin answering.
This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid
Lines open 8 a.m. - 10 p.m. on weekdays
9 a.m. - 6 p.m. on weekends.
Automated agents will be available on chat outside of the above hours.
It's not easy to get through to CS, you just have to have perseverance! Instead of a quick option, 'Contact Us' which put you direct to a CS agent, you have to scroll past ' How Can We Help you today, to the very bottom and click on the Contact Us below Need More Help?
That takes you to an annoying AI bot but if you persevere keep asking questions it cannot answer and Insist on an agent, they do finally put you through and say .... waiting time ** minutes!
@witsotb
witsotb
OP7 months agothey updated the delivery and then received the notification so thank you
all resolved