Item sent to my old address, undelivered | Member To Member Support

stevedo72 · 2026-05-16T07:29:57.706000Z

I placed an order, didn't notice my eBay address details were my previous address. After waiting in and getting a notification it was undelivered, returning to sender, I tried to redirect but had no joy. I understand that I'm not the royal mail customer so it was unlikely but figured it was worth a try. So, as the item will return to the seller what typically happens next if I still want the item? What happens to delivery costs or if I decide I want a refund? Appreciate any advice. I'm an irregular user of eBay as you can probably tell.

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Item sent to my old address, undelivered | Member To Member Support | eBay UK